RETURN & REFUND POLICY

Returns within 30 days Not quite what you expected? You can request a return within 30 days of receiving your item. Eligible refunds go back to your original payment method. Original shipping charges are not refunded unless applicable law requires otherwise. What qualifies for a return For a standard return, items must be new and unused, with their original packaging, accessories, and included documents. Items must not have been altered, assembled, or damaged through improper use. Hazardous products and items clearly marked as final sale are excluded where the law allows. Items that don’t meet these conditions may not qualify. If something arrived damaged, defective, or incorrect, contact us for help. How to start a return 1. Email support@linlinni.com within 30 days of delivery. Include your order number and the reason for your return. 2. Wait for our team to review your request and provide an RMA number, return instructions, and the correct return address. Please contact us before sending anything back; unapproved returns can be difficult to identify or process. 3. Pack the item securely, preferably in its original packaging, with all original accessories and components. 4. Ship it to the address our team provides. Who pays for return shipping If you’ve changed your mind or are returning an item because of a personal preference, you’ll generally cover return shipping. If the item arrived damaged, defective, or incorrect, we’ll review the issue and arrange an appropriate solution, including covering reasonable return shipping costs where applicable. We’ll explain any applicable charges during the return process. Refund timing We’ll inspect your return when it arrives. Once approved, refunds are typically processed within 5–7 business days and sent to your original payment method. We’ll email you when the refund has been issued. Your bank or payment provider may need additional time to post it to your account. Something arrived damaged or incorrect Email support@linlinni.com with your order number, a short description of the issue, and clear photos of the item or damaged packaging if you have them. Depending on the situation, we may offer a replacement, a refund, or another appropriate solution. Exchanges Want a different size, color, or item? Contact us to check your options. Exchanges depend on stock availability and the return conditions above. Order changes and cancellations Email us as soon as possible if you need to change or cancel an order. We’ll do our best to help before it’s processed or shipped. Once it has shipped, cancellation may no longer be possible, but you can still request a return under this policy. Your consumer rights This policy does not limit any rights or remedies you have under applicable law. Any additional rights provided by local consumer protection laws still apply. For return questions, email support@linlinni.com.